Return & Refund Policy

Return Policy

At BRITCHES, we are committed to delivering a premium shopping experience with every order. However, due to the denim items and the importance of maintaining hygiene and product integrity, we do not accept returns or exchanges once a product — especially if it has been damaged or tempered by buyer.

Exchange Policy – Damaged Products If you receive a product that is damaged upon delivery, we offer an exchange, subject to the conditions below:

How to Request an Exchange:
- Contact Us Within 24 Hours
  - Reach out to us via email at support@britches.in or by phone‪ 8009892009‬ within 24 hours of receiving the product.
  - All the Tags, Labels and Accessories should be as it is. In case any item is missing then product will not be eligible for the exchange or refund.
Submit an Unboxing Video
- A mandatory unboxing video is required. This video must clearly show the sealed package being opened and the damage to the product.
Raise the Claim Within 24 Business Hours
- All claims must be submitted within 24 business hours from the time of delivery. Claims made beyond this timeframe will not be accepted.
Verification Process
- All exchange requests are subject to review, inspection, and approval by BRITCHES.
COD Refunds as Store Credit
- Refunds for Cash on Delivery (COD) orders will be provided as BRITCHES store credit only.
Exclusions for User Mishandling
- Any damage occurring after delivery due to mishandling or incorrect usage will not be covered under this policy.
Processing Timeline
- Once approved, exchanges or refunds will be processed within 7 to 14 business days.

Refund Policy

All purchases are final and non-refundable. However, products may be eligible for return within 14 days of delivery under these conditions:

The item arrives with physical damage
The item is missing parts or accessories